Santa Ana USD’s chief communications officers explains how her district uses strong engagement and listening to battle declining enrollment.
At Fayette County Schools, superintendent Emmanuel Caulk relies on strong partnerships to boost parent involvement and student engagement.
Customer service in schools may be a new concept for many, but it’s essential in an era of school choice and competition.
Former superintendent Dr. Gerald Dawkins says improving customer experience in schools requires a district-wide commitment.
As a new Education Week video illustrates, teacher home visits are just one powerful tool for districts to boost school-parent relationships
As technology continues its march through schools and the workforce, research shows that the need for human interaction remains critical to future success.
As the competition heats up, the nation’s public school leaders must focus on creating a system of high-quality customer service for students and families.
Charter school enrollment is expanding throughout the country. Here’s 3 ways public schools can stay competitive in the midst of more school choice.
K12 Insight founder and CEO Suhail Farooqui calls on schools to embrace a customer-first mindset—that, or risk losing students to the competition.
The newly minted NY Superintendent of the Year tells us why community engagement and creating “a culture of love” is vital to school success.